Refund & Return Policy
Last updated 2026-08-14.
Sixty days from your purchase date — not your delivery date. Email customer service inside the window, keep a timestamped copy, and expect to return unused product: the published policy describes returning what you have not used, even though the same page also says “no questions asked.”
The steps, in order
- Confirm you are inside the window. The 60 days count from the purchase date on your order confirmation email. Delivery delays do not extend it. Diarise day 50 so the decision never creeps past the deadline.
- Email before you ship anything. Write to support@memodyne.org with your order number and the name on the order. Keep a copy; the timestamp is your evidence that you acted in time.
- Expect a return requirement. The official guarantee text describes returning what you have not used for a full refund. That is a return requirement, whatever the surrounding “no questions asked” language suggests. Get the specifics for your order in writing.
- Use a tracked service. Return postage is normally the buyer’s responsibility and is not reimbursed. On a six-bottle return that is a real cost worth pricing in before you choose the larger package.
- Allow processing time. Refunds are typically processed within five to ten business days of the seller receiving your request or your returned parcel. Keep your tracking number.
The 60-day versus 12-week gap
This deserves its own heading because it is structural rather than accidental. The evidence behind this formula’s strongest ingredient, Bacopa Monnieri, points at eight to twelve weeks before measurable change. The guarantee lasts sixty days. Follow the science and your refund window closes before your trial is complete.
The seller compounds this by pushing a six-bottle package covering six months — three times the length of the protection on your money. Decide inside the window that protects you.
What the guarantee badge does and does not mean
Guarantee artwork uses friendly language such as “100% satisfaction” or “no questions asked.” That is marketing shorthand signalling an intent to keep refunds low-friction. It is not the full policy, and on this product’s own page it sits directly alongside a sentence describing a return requirement. Both can be true at once — the badge is simply incomplete, and reading only the badge is how buyers get caught out near the deadline.
Where this policy comes from
The steps above are our plain-English summary of the return terms published by the product’s seller, reviewed on 2026-08-14. This site does not process orders, payments or refunds. In any conflict, the seller’s own published policy at the time of your purchase governs. Confirm current terms at checkout before ordering.